Shipping policy

Shipping Rates and Destinations

• Shipping is calculated at checkout based on the size and weight of your order and your delivery address.
• Orders that contain only finish samples ship free.
• We ship to the contiguous United States, Washington, DC, Alaska, Hawaii and Puerto Rico. Shipping to Alaska, Hawaii and Puerto Rico costs more and is calculated at checkout.
• We do not currently ship to other U.S. territories, APO/FPO/DPO military addresses, or destinations outside the United States.

Order Processing

• All orders are shipped in the order they are received unless you've paid for expedited services.
• All shelf orders are shipped within 3 weeks unless you've paid for a rush order service.

Shipping Guarantee

UltraShelf guarantees the replacement of any shelves damaged during shipping at no additional cost, provided that the damage is reported within 30 days of receipt. You will be held liable for damages reported more than 30 days after the confirmed delivery date.

Claim Process
To make a shipping damage claim, submit a photograph of the damage along with a written description to support@ultrashelf.com. Include your order number. This applies to damaged shelves and damaged brackets alike.

Exclusions
The shipping guarantee does not cover:

• Pre-existing conditions or damages present in home or office prior to purchase.
• Damages resulting from fire, vandalism, improper installation, misuse, or unauthorized modifications.
• Damages resulting from natural disasters or "acts of God," including but not limited to flooding, earthquakes, or lightning.
• Damages caused by the purchaser.

Product Warranty

UltraShelf products are covered by our Lifetime Warranty on Hardware, Wood & Workmanship, which includes the guarantee that Studlock Bracket shelves and Studlock Brackets support up to 50 pounds per stud when installed according to the provided installation instructions. The full terms, the exclusions and the warranty claim process are set out in the UltraShelf Limited Lifetime Warranty, which replaces the warranty terms previously published on this page.